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Guarantee Terms, Conditions & Exclusions

Terms & Conditions:

UF Studio offers a performance guarantee on ceramic paint sealants carried out within UF detailing studios, subject to the following conditions:

  1. After care advice and procedure has been followed and maintained
  2. You must return your car annually within the guarantee period (12,000 to 60,00 miles depending on which coating you have had applied).
  3. UF must be made aware of any claim within 30 days of the issue materialising. Failure to do so will absolve UF of any and all legal responsibilities.

Limits Of Guarantee:

  • Standard coating: 12,000 miles
  • Pro (Single Layer) coating: 24,000 miles
  • Pro+ (Dual Layer) coating: 36,000 miles
  • Ultra (2-Stage) coating: 60,000 miles

In the event of a claim:

  1. UF must be informed of any claim within 30 days of the appearance of the fault. Notification should be sent by emailing: detailing@uf.studio with the following information: Name, contact number, UF order number, brief description of fault.
  2. The car will need to be inspected at UF Studio at a mutually convenient time within the 30 day period.
  3. Subject to the claim being accepted, UF will arrange a mutually convenient time for repair and treatment of faulty area.

Guarantee Exclusions:

  1. Stone chips, surface rust, abnormal chemical damage (i.e. brake fluid), untreated panel repair or replacement, scratching, abrasions, manufacturer imperfection (i.e. paint flaking / peeling, foreign matter, orange peel & clear coat separation).
  2. Damage by collision, acts of vandalism, chemical or heat burns.
  3. Treated surface subjected to dyes or paints.
  4. Staining or discolouration or any other defect arising as a result of manufacture.
  5. Treated areas in original condition on leaving UF Studio following treatment. The treated areas must not have been subject to alteration or over-coating with other products (unless advised to do so by UF).
  6. Re-coating of areas damaged through collision will be subject to additional cost.

After Care:

Although ceramic coatings provide extensive protection for clear coats, they do require proper maintenance to ensure their maximum performance and longevity. Following these after care procedures is essential to the validation of the guarantee. Road grime, winter chemicals, chemical and industrial fallout all take their toll on a vehicle. Wash maintenance should be carried out regularly enough to ensure the finish isn’t compromised.

The recommended process:

  1. Clean wheels and wheel arches thoroughly to remove loose debris and dirt. Keep a wheel wash bucket, brushes and mitts separate from the equipment used to wash the body of the vehicle.
  2. Treat wheels, arches with an iron fallout remover to ensure damaging brake dust particles are removed.
  3. Use a snow foam pre-cleaner to ensure larger particles of dirt and grit are removed from the surface of the vehicles paint. This prevents particles becoming caught in the mitt and minimises the opportunity for scratching or swirling the coating.
  4. Treat bodywork with an iron fallout remover to ensure damaging brake dust particles are removed.
  5. Inspect paintwork to ensure that all large particles and grit have been removed before proceeding, if necessary repeat stages 2, 3 or 4.
  6. Employ the Two Bucket Method for washing: a bucket with a grit guard should hold warm water and a pH-neutral, pure shampoo, free from gloss enhancers or additives that may clog the pores of the ceramic coating and cause water beading and hydrophobic function to diminish. A second bucket with a grit guard should hold clean water. Using a wash mitt (NOT a sponge which will trap dirt and grit at the surface and cause scratches), load with soapy water and then clean a panel of the vehicle working in straight lines starting at the top (typically the cleanest part of the car). Rinse mitt in the second bucket containing clean water, brushing mitt over the grit guard to release dirt particles. Wring mitt out, then, reload with wash solution. Repeat until the vehicle is clean.
  7. Rinse suds.
  8. Dry vehicle, preferably using a non-contact method but alternatively, using soft, clean microfiber drying towels. 9.Where required, use a water spot remover to ensure tap water impurities do not clog the coating – this is an integral component in preserving the water-beading and therefore self-cleaning function.

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