We continue to thank you for your support, our warehouse is working tirelessly to ship orders as swiftly as possible whilst maintaining the safety and wellbeing of our colleagues and customers.
Currently, orders are taking slightly longer to be dispatched, typically:
FREE Delivery: 3-5 working days
STANDARD Delivery: 2-3 working days
EXPRESS - Next Working Day: We are prioritising EXPRESS where possible, but there may be delays
Confirmation emails will be sent with tracking information upon dispatch. We advise you to check tracking as each carrier may have service limitations.
Telephone Support Lines:
Our telephone customer support lines remain open, but in line with UK Government guidelines our staff levels are reduced. This is likely to make our support lines busier than normal, so where possible, please email your queries to firstname.lastname@example.org.
We have taken the decision to suspend all training courses and detailing services at our Brands Hatch Studio until further notice based on government guidelines and in the best interests of our staff and customer safety. We must continue to prioritise the health of our customers, employees, and of course their families following the advice that we are constantly receiving from the UK Government specifically relating to Social Distancing, Self-Isolation, and also the restriction of movement for certain social groups for extended periods of time.
Carrier Partners Service Updates:
DPD: Contact-free delivery is now standard and customers will not be asked to sign handheld units. With this new process, you will still get the full track and trace functionality, giving complete visibility of all your parcels. DPD launched a new text notification on 19/03/2020, which will inform the receiver if their parcel has been delayed as a result of Coronavirus.
Operations via DPD Air Services are facing 24-72 hour delays in certain countries as a result of a reduced number of flights.
ROYAL MAIL: Along with all other carriers, Royal Mail is advising as standard that POD's will not be obtained in an attempt to reduce contact and further risk to their employees and the public.
HERMES: There is currently no impact on parcel delivery services but you will see some differences in how the courier will go about delivering your parcel from now on as they reduce physical contact.
DHL: Currently, DHL is not expecting any delays to operations both domestically or internationally. They have made 'Accepted at Delivery Point' as the standard service offering to minimise physical contact between drivers and members of the public. On arrival at the delivery address, the driver will knock or ring the bell and will then step away to a safe distance. The driver will ask for their name, record 'Accepted at Delivery Point' into their scanner and take a photo of the premises confirming delivery.
UPS: UPS has extended their delivery window by an additional 2 hours to help minimise the impact. UPS, along with all other carriers, are advising as standard that POD's will not be obtained in an attempt to reduce contact and further risk to their employees and the public.
Monday - Friday 8am - 5pm GMT
Phone: 01474 360 360
Int'l: +44 1474 360 360