Online & Telephone Orders:
All the UF Team continue to thank you for your support, our warehouse is working tirelessly to ship orders whilst maintaining the safety and wellbeing of our colleagues, partners and customers.
Currently, all UK orders are shipping as normal.
We will regularly update this page should any of our carrier services become impacted. Confirmation emails will be sent with tracking information upon dispatch. We advise you to check tracking as each carrier may have service limitations. Click here for delivery tracking.
Telephone Support Lines:
Our telephone customer support lines remain open, but in line with UK Government guidelines our staff levels are reduced. This is likely to make our support lines busier than normal, so where possible, please email your queries to email@example.com.
Carrier Partners Service Updates:
DPD: Contact-free delivery is now standard and customers will not be asked to sign handheld units. With this new process, you will still get the full track and trace functionality, giving complete visibility of all your parcels. DPD launched a text notification which will inform the receiver if their parcel has been delayed as a result of Coronavirus.
ROYAL MAIL: Along with all other carriers, Royal Mail is advising as standard that POD's will not be obtained in an attempt to reduce contact and further risk to their employees and the public.
DHL: Currently, DHL is not expecting any delays to operations both domestically or internationally. They have made 'Accepted at Delivery Point' as the standard service offering to minimise physical contact between drivers and members of the public. On arrival at the delivery address, the driver will knock or ring the bell and will then step away to a safe distance. The driver will ask for their name, record 'Accepted at Delivery Point' into their scanner and take a photo of the premises confirming delivery.
UPS: UPS has extended their delivery window by an additional 2 hours to help minimise the impact. UPS, along with all other carriers, are advising as standard that POD's will not be obtained in an attempt to reduce contact and further risk to their employees and the public.