Our promise to you: We want our customers to be happy with their purchases. We feel it is important you have the opportunity to inspect your purchase in the same way as if you had visited a retail outlet. As a result, Ultimate Finish (UF) offers a 30-day, no quibble, money back guarantee, this gives you peace of mind when purchasing from us.
Returns Policy - Unused / Non Faulty Items:
If you change your mind after you’ve received the items, you can return them to us for a full refund. All we ask, is you send the items back unused in the original packaging, with all accessories, leads, user manuals included, and that you take reasonable care of the goods. We will refund the full cost of the returned items and the standard shipping cost associated with any initial carriage charges. We recommend you use a tracked method when sending the items back to us so you are covered in the event the carrier loses or damages the item. The buyer is responsible for the cost of return on non faulty items no longer required.
Returns Policy - Faulty Items:
If your product develops a fault, we will assist with either a replacement, or organise a repair or spare parts to resolve the issue in line with the manufacturer’s warranty which can be found on the relevant product page. Collection of faulty items within 30 days of delivery will be arranged by our customer service team.
Returns Policy - Special Order items:
Sorry, but items that have been made to order, such as Fully Tailored Car Covers are non-returnable.
For full Terms and Conditions can be found here.
What next? - (Non-Faulty and Faulty Items)
- Complete and submit the Returns Form below.
- Customer Service will contact you with to authorise the return.
- Please include the returns form with the parcel so we can process your request without delay.
Address for returns:
Returns
ILG (C/O Ultimate Finish)
Charles Avenue, Burgess Hill,
West Sussex
RH15 9TQ
Tel: 01474 360 360